Our Commitment

At 𝒗𝒆𝒍𝒓𝒊𝒐𝒏𝒑𝒃𝒆™, every luxury textile product is carefully inspected before shipment to ensure quality, craftsmanship, and presentation.

If you experience an issue with your order, our customer service team will carefully review your request and provide appropriate assistance.

Return Eligibility

Customers may request a return if the following conditions are met:

• The return request is submitted within the applicable return period.
• The product is unused, unworn, and remains in its original condition.
• The item includes original packaging and any included accessories.
• Proof of purchase or order information is provided.

All returns must be approved by our customer support team before sending items back.

Items That Cannot Be Returned

For hygiene, safety, and product protection reasons, certain items may not be eligible for return after use.

Examples may include:

• Products that have been used, washed, or altered.
• Items without original packaging.
• Products damaged due to improper handling after delivery.
• Special customized or personalized products.

Damaged Or Incorrect Orders

If your order arrives damaged, defective, or different from the item purchased, please contact us as soon as possible.

Please provide:

• Order number.
• Photos or videos showing the issue.
• A brief description of the problem.

Our team will review the information and provide a suitable solution, which may include replacement, refund, or other assistance.

Return Process

To request a return, please follow these steps:

Refund Information

Once your returned item has been received and inspected, we will process the refund according to the approved return result.

Approved refunds will generally be issued to the original payment method.

Depending on your bank or payment provider, the refund may require additional processing time before appearing in your account.

Return Shipping Responsibility

Unless the item received is damaged, defective, or incorrect, customers may be responsible for return shipping costs.

We recommend using a trackable shipping method when returning products.

Order Cancellation Requests

If you need to cancel an order, please contact us as soon as possible.

Once an order has entered the shipping process, cancellation may no longer be possible.

Contact Customer Support

For return or refund questions, please contact: